Privacy Policy – My Sehat Point

Effective Date: [DD/MM/YYYY]

My Sehat Point (“Company”, “We”, “Our”, “Us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes in detail how we collect, use, disclose, and safeguard your information when you use our services through our website, mobile application, or offline platforms.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information from you:

• Personal Information
  • Full Name
  • Contact Number
  • Email Address
  • Residential/Delivery Address
  • Date of Birth / Age (where required)
• Health & Medical Information
  • Prescription details uploaded by you
  • Medical history provided voluntarily
  • Lab test results (when opted through us)
• Payment Information
  • Payment mode (UPI, Debit/Credit Card, Net Banking, Wallets)
  • Transaction ID and billing details (processed securely via third-party payment gateway)
• Usage Information
  • Device information (IP address, browser type, OS)
  • App/Website activity logs
  • Cookies and tracking data for analytics and personalization

2. How We Use Your Information

Your information is collected and used only for legitimate business purposes, including:

• To process medicine orders and deliveries
• To schedule doctor consultations and lab tests
• To activate and manage membership plans
• To send order confirmations, reminders, and health-related notifications
• To improve our services, features, and customer experience
• To comply with legal obligations and regulatory requirements

3. Information Sharing and Disclosure

We do not sell or rent your personal data to any third party. However, we may share limited information with:

• Doctors & Healthcare Professionals – to provide consultation and advice
• Diagnostic Labs – to complete lab test bookings and reports
• Delivery Partners – to fulfill medicine and health kit deliveries
• Payment Gateways & Banks – to process transactions securely
• Regulatory Authorities – when required under applicable laws

All third parties are bound by confidentiality and data protection agreements.

4. Data Security

• Encrypted transmission of sensitive data (SSL/HTTPS)
• Secure server storage with restricted access
• Regular monitoring against unauthorized access, alteration, or disclosure
• OTP-based login and verification for secure account access

5. Data Retention

• We retain your data only as long as necessary to provide our services or as required by law.
• Prescription and medical data may be retained for regulatory compliance.
• Users may request deletion of their data by contacting our support team.

6. User Rights

• Access your personal data held by us
• Request correction or updating of your details
• Request deletion of your data (subject to legal and regulatory requirements)
• Opt-out from promotional communication at any time

7. Cookies Policy

Our website and mobile app use cookies to:

• Improve user experience
• Remember preferences
• Analyze usage trends

Users may disable cookies from their browser settings, but some features may not function properly.

8. Children’s Privacy

Our services are intended for users above 18 years of age. We do not knowingly collect information from children under 18. If we become aware of such data, it will be deleted immediately.

9. Third-Party Links

Our website/app may contain links to third-party websites. We are not responsible for the privacy practices of such websites. Users are encouraged to review their policies separately.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in business, legal, or regulatory requirements. Updated policies will be posted on our website/app with a revised effective date.

11. Grievance Redressal

If you have any questions, concerns, or complaints regarding this Privacy Policy or data handling practices, you can contact our Grievance Officer:

• Grievance Officer: [Name of Officer]
• Email: support@mysehatpoint.com
• Phone: +91-9090257373
• Office Address: [Your Registered Business Address]